FAQs
Frequently Asked Questions
Pathao Pay App
Merchant
Q1. What is Pathao Pay?
Pathao Pay is a secure and seamless digital payment solution that enables users to perform financial transactions quickly and conveniently through the Pathao Pay app.
Q2. How to use Pathao Pay?
To get started with Pathao Pay:
- Download the app from the Google Play Store or App Store.
- Sign up using your mobile number.
- Verify the account with NID & Selfie.
- Start transacting through the app with ease.
Q3. Is there a charge to open a Pathao Pay account?
No, opening a Pathao Pay account is completely free.
Q4. Why does Pathao Pay need my NID?
Providing your NID is essential for identity verification, ensuring compliance with financial regulations, and enhancing the security of your transactions.
Q5. Can I use my Birth Certificate to open an account in Pathao Pay?
No, a valid National ID (NID) is mandatory to open a Pathao Pay account. Birth certificates are not accepted.
Q6. How can I add money to my Pathao Pay wallet?
You can add funds to Pathao Pay using multiple channels:
- Bank accounts
- Debit or credit cards
- Popular MFS
The availability of these services may vary based on business factors. For the most accurate and up-to-date experience, please check the Pathao Pay app.
Q7. How Can I Add Money to Pathao Pay Card?
Your Pathao Pay wallet balance is your Pathao Pay Card balance. Funds can be added only through the Pathao Pay app using the “Add Money” option. You can add money to Pathao Pay wallet through any supported cards including Bangladeshi Visa, Mastercard, or American Express cards.
Q8. Can I link multiple fund sources and beneficiaries inside Pathao Pay?
Yes, you can link multiple bank accounts, card sources, and beneficiaries for easier fund management.
Q9. How can I withdraw money?
Tap "Withdraw" in the app to transfer funds to your bank account or withdraw cash from an ATM.
Q10. Is there a withdrawal charge when transferring funds to my bank account?
Yes, bank withdrawals currently carry a 1.5% charge, and it's subject to change.
Q11. Is there a withdrawal charge for using an ATM?
Yes, ATM withdrawals via the app have a 1.5% charge, while standard charges apply for Pay Card withdrawals from ATM Booths— all subject to change.
Q12. Is my transaction history always accessible?
Yes, you can view your transaction history anytime within the app.
Q13. What is a Pay Tag?
A Pay Tag is your unique payment identity inside Pathao Pay that you can share with others, so they can send you money.
Q14. What is Split Pay?
Split Pay lets you divide bills with friends or family. For example, you can split a restaurant bill among multiple people directly through the app.
Q15. What is a Pay Card?
Pay Card is a physical extension of your Pathao Pay wallet, letting you shop and pay seamlessly at any store that accepts card payments.
Q16. How do I apply for a Pathao Pay Card?
- Log in to your Pathao Pay account.
- From the app homepage, tap on ‘Grab Your Card’ or tap on ‘Pay Card’ and then press ‘Get Started’.
- Select ‘Start Card Request’ to begin the process.
- Choose your preferred card design from the available options.
- Provide the required information and tap ‘Save & Continue’.
- On the ‘Review Details’ page, verify all the information you’ve entered. Then check the box to agree to Pathao Pay’s Terms & Conditions and Privacy Policy, and press ‘Continue’.
Note:
- If, for any reason, you are unable to complete the full process at once, your entered information will be saved automatically for 30 days.
- Once your card request is submitted, your details will be verified by the bank. If the information is correct and verified, you should receive your card within 7 to 14 working days.
Q17. How to activate Pathao Pay Card?
Card activation is done via Visual IVR. You need to call 16219 from your Pay registered mobile number to activate the card. You will receive an sms confirmation from Pathao once activation is completed.
Q18. Where can I use the Pathao Pay Card?
After the card is activated, it can be used for:
- POS (Point of Sale) transactions
- E-Commerce payments
- ATM withdrawals
Q19. Is the card usable internationally?
Yes. The card is a multi-currency card. Customers may endorse their passports for international usage in accordance with Bangladesh Bank guidelines. After the endorsement is done, users can use it internationally.
Q20. What should I do if I forget my PIN?
If you've forgotten your PIN:
- Tap on the 'Forgot Password' option in the app.
- Enter your registered mobile number.
- Follow the on-screen instructions to reset your PIN securely.
Q21. What happens if I enter the wrong PIN multiple times?
If the wrong PIN is entered multiple times, your account may be temporarily locked for security reasons. After a short wait, you can try again with the correct PIN or use the "Forgot PIN" option to reset the PIN.
Q22. What should I do if I'm not receiving an OTP?
You can contact our 24/7 customer support team for immediate assistance.
Support Number: +88 0961 0003036
Email: [email protected]